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- by listing all users manually
- or based on a departmental code or course code
When requesting the Helpdesk ICT Service Desk to create a group, please have the following information handy:
- the list of users (preferrably their user codes). It would help if the users could log in at least once before requesting the group from the Helpdesk Service Desk (the users' account information would be mirrored in the system by then)
- for case 2., the departmental code or course code in question. In this case, the users would be dynamically added to the group as they log in. If you'd like users who no longer have the code to be removed from the group (such as students who are no longer signed-up for a course), ask for the group to be automatically purged.