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This page covers some of the more common technical problems encountered with EndNote. Additional support is available from the EndNote vendor's website. If these resources do not help contact Library IT eServices by email or phone 364 2987 x 8603.
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If you use Internet Enabler you should be able to connect to most databases directly from within EndNote - although this is seldom as effective as searching the database directly then importing into EndNote. However, some databases cannot be searched through EndNote when in the Student Workrooms, or using other computers similarly configured (e.g. within the Library). The two most prominent of these are PubMed and Web of Science. For these you must search the database separately and then import the results into EndNote.
Still having problems?Contact Library IT by email or phone 364 2987 x 8603.
"Member not found"
This message can appear if the Cite While You Write (CWYW) tools from a previous version of EndNote are in the Word startup folder. This problem should not affect students using the computers in the ICTS workrooms but if seen in that environment, should be reported to Library IT by email.
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