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Contact Library IT by email or phone 364 2987 x 8602.
"Member not found"
This message can appear if the Cite While You Write (CWYW) tools from a previous version of EndNote are in the Word startup folder. This problem should not affect students using the computers in the ICTS workrooms but if seen in that environment, should be reported to Library IT by email.
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Delete any EndNote files in this folder. Now when you use EndNote, you should not receive this error message.
_This information reprinted from Thomson Reuters Forums on 10/3/09:
_http://forums.thomsonscientific.com/ts/board/message?board.id=en-general&message.id=196#M196
Troubleshooting for Mac
For Mac-specific problems, see Troubleshooting for Macs.