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This page covers some of the more common technical problems encountered with EndNote. Additional support is available from the EndNote vendor's website. If these resources do not help, contact Library eServices by email or phone 364 2987 x 8603.
Help in using EndNote is provided by the Subject Liaison Librarians in each of the campus libraries.
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If you are working on your own computer, there are two things to try: the first is to look at the Disabled Item page which is the most common cause of problems in Word 2007 or Word 2010. If this does not help, the EndNote support pages also provide help for this problem.
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This message can appear if the Cite While You Write (CWYW) tools from a previous version of EndNote are in the Word startup folder. This problem should not affect students using the computers in the ICTS workrooms but if seen in that environment, should be reported to Library IT by email.
To For other users, to fix this problem, close Word and browse to the Word startup folder. The default location of Startup depends on your version of Windows.
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