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Try going through the instructions on the Endnote websitehttp://www.endnote.com/support/faqs/CWYW/faq1.asp#macENX1WORD2008 - note especially the SP1 (12.1.x) update for Word.
Endnote tools not showing in Word 2004
Try going through the instructions on the Endnote website.
Citations not importing from Safari
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