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EndNote Problems
This page covers some of the more common technical problems encountered with EndNote. Additional support is available from the EndNote vendor's website. If these resources do not help contact Library IT by email or phone 364 2987 x 86028603.
Help in using EndNote is provided by the Subject Librarians in each of the campus libraries.
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Contact Library IT by email or phone 364 2987 x 86028603.
"Member not found"
This message can appear if the Cite While You Write (CWYW) tools from a previous version of EndNote are in the Word startup folder. This problem should not affect students using the computers in the ICTS workrooms but if seen in that environment, should be reported to Library IT by email.
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